GUEST SUPPORT

We’re here to help

Real people, fast. Tell us how you booked and what’s going on — we’ll take it from there.

How did you book?

BOOKED ON AIRBNB / VRBO

Keep it on your reservation

Message us through the platform so your booking thread has the full history — we watch it closely and reply fast.

BOOKED DIRECT WITH 29 NIGHTS

Reach us directly

Text, email, or call the 29 Nights team — your contact details are in your booking confirmation.

SUPPORT BY ISSUE

What do you need help with?

Arrival & access

Check-in time, door codes, parking, and finding the home.

During your stay

Wi-Fi, appliances, heating, supplies — anything not working.

Urgent issue

Lockout, safety, or anything that can’t wait. Call us.

Lost & found

Left something behind? Tell us and we’ll track it down.

BEFORE YOU CONTACT US

Have these ready — we’ll solve it faster

Your booking name or reservation code
The property you’re staying at
What’s happening — and since when
A quick photo, if something isn’t working
The best way and time to reach you

RESERVATION CHANGES

Planning something, or is it urgent?

DATES, GUESTS & PLANS

Not urgent

Changing dates, adding guests, or a question about an upcoming stay — reach the booking team and we’ll sort it out.

DURING YOUR STAY

Urgent

Already checked in and something’s wrong? Don’t wait on this page — use the urgent contact in your booking confirmation.

THE COLLECTION BEHIND YOUR STAY

The people helping you run the whole collection

Whoever picks up your message is part of the same small, local 29 Nights team that prepares and cares for every home — not an outsourced call center. That’s why help here feels personal.

WHY BOOK DIRECT NEXT TIME

Next time, you can book direct

You booked through a platform this time — completely fine. If you stay with us again, booking direct means our best available rate, the same direct support, and member perks. No pressure — just an option worth knowing.